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  • TERMS AND CONDITIONS

    RACEHEAD TERMS AND CONDITIONS

    Operating Hours:
    Racehead Engineering, you can of course, purchase from our website at any time of day or night, 365 days a year.

    Order Enquires:
    If you have any questions at all about your current order, please email us at sales@racehead.com.au.  Alternatively feel free to call us on Taiwan +886 975 292 194 & Australia +61 408 608 318.

    Custom Orders:
    For Custom Orders under $500, we require payment in advance.
    For Custom Orders over $500, we require a 50% deposit. Custom orders for items that have undergone custom machining, fabrication and/ or modification are not refundable, so please measure your dimensions carefully.
    Custom items manufactured correctly to customers' order are non-refundable.
    Most products are prepacked in bulk quantities and then warehoused to be posted by a 3rd party, as such it’s not always possible to add remove or change what is supplies as standard set of components.

    Shipping Schedule:
    Most items are Prepacked and available Off-the-shelf, as such they are often shipped within 2 business days.  For anything that includes custom made, or any customized parts that needs to be manufactured, modified or assembled to fulfill your order, in these cases, we will communicate with you directly and keep you informed regarding your orders specific shipping time frame.

    Combined shipping is only available is some circumstances due to the weight and size restrictions of postal services, or to avoid potential damage from packing dissimilar items together.

    Shipping Methods:
    Within Australia and internationally from, we generally use Australia Post Express Post or E-Parcel services. For shipments posted from our Taiwan Office we use EMS Express mail service.

    - International Buyers please note that Import Duties, Taxes and other charges are a buyer’s responsibility.

    Payment Options: We accept PayPal, EFT, Cash, Bank Deposit

    See PayPal for all terms and conditions.

    Warranty

    Racehead Engineering offers the manufacturer’s warranty only. As these are specialty products a trade professional should be used for the fitment and calibration to ensure a successful outcome. We take no responsibility for the improper fitment or duty of care in fitting and or calibrating supplied products. We limit the warranty to the cost of the product only. We are not liable for any labour for diagnoses, fitting or refitting. Any freight costs for return are the responsibility of the purchaser. 

    Due process must take place which requires us to send the component(s) to our supplier to verify the warranty is valid. If successful we will then offer the purchaser an exchange or refund by the same method it was purchased.

    Product Returns:

    Contact us via phone Taiwan +886 975 292 194 & Australia +61 408 608 318 or email at sales@racehead.com.au before you ship any goods back to Racehead Engineering.  We would like to determine what your specific problem is and work out the best solution for you.  It may mean that you keep the current item you have, and we ship you a replacement or something additional to complete your installation.

    Working together will ensure the best outcome for you and your project.

    Returns must be authorized with Racehead Engineering before the goods are shipped.
    Racehead Engineering will allow unused products to be returned at the discretion of Racehead Engineering, where the goods are returned to Racehead Engineering in new and resalable condition and proof of purchase is supplied by the purchaser. Any tampering, attempted repair or modification to our supplied product will void warranty. In this case it will be at the discretion of Racehead Engineering as to whether a charge for repair is an option or not.

    NOTE: Products that have been supplied using custom or special machining and or fabrication, or unique modification to any parts are not included in the standard Product Returns schedule.

    Refunds/Exchange:
    Racehead Engineering will offer a complete refund or exchange where products or goods have arrived at the customer's location in a damaged condition.
    Custom items manufactured correctly to customers' order are non-refundable or exchangeable.

    Order that has arrived incomplete or missing items - We have a process in place to ensure orders go out complete and all parts accounted for. However if you have a missing part(s) please contact us immediately, you have a 30 day window to make a claim that this has happened.

    The refund mechanism will usually be the same as the process you used to buy the item from us.

    Racehead Engineering will not be held liable for order specification or project outcome.  We take no responsibility for other items that we have not supplied that become part of the project.

    Ownership of Goods:
    Goods will remain in the ownership of Racehead Engineering until the invoice pertaining to the goods is paid in full including any shipping charges.

    Our goods come with guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for any major failure. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality.

    RETURNS POLICY

    RACEHEAD.COM.AU is dedicated to offering our members the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure or defect. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Should you have any questions or concerns about this policy or an item you have received, please reach out to our Member Relations Team for assistance via the Contact Us section of your Account online.

    If you need to return a product, please visit the My Returns page via your account and create a new Returns Request. Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 1 business day with further instruction on how to remedy the situation.

    1. Change of Mind Returns
    If an item has been received as advertised without fault, we are not required to provide a refund or replacement. With saying that, we understand that everyone changes their mind from time to time. For more information regarding change of mind returns, please refer to our Change of Mind Return Policy, which can be found below our general Return Policy.

    2. The Item Doesn’t Match the Description
    We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a refund please lodge a Returns Request, where will provide you with a paid return method and you will receive a refund for the item. As we do not hold surplus flash sale items in stock, we will be unable to arrange a replacement or exchange product in most instances.

    3. The Item Has a Minor Fault
    If the item has a minor fault, please contact Member Relations via the Contact Us section of the website. We will request evidence of the fault and upon receipt of that will offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund. Alternatively, you can lodge a Returns Request to return the item for a refund. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.

    4. The Item Has a Major Fault
    If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage. You may lodge a Returns Request to return for a full refund or you can contact Member Relations to arrange a repair or replacement subject to availability. In some instances, we may request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.

    Additional Information:
    In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:

    • The item has been lost, destroyed or disposed of by you;
    • The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
    • The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item;
    • The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.

    If you are unsure about your eligibility to return or have any questions about a product, our Member Relations Team can be contacted via the Contact Us section of the website and will be happy to assist.

    Change of Mind Return Policy

    This policy is exclusively for returning goods that are delivered as advertised without fault. If you have received an item that doesn’t match the description or has a fault, please refer to our general Return Policy.

    How to Return:
    If you need to return a product, please visit My Returns via your Account and create a new Returns Request. Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 2 business days with further instruction on how to remedy the situation. You must lodge a Return Request within 30 calendar days of your order being dispatched. Upon having your request approved, you must return the item within 7 calendar days.

    What is a Change of Mind Return?
    We deem returns that are a change of mind when the goods are true to how they were advertised and are delivered in a fine condition, free from defect or fault. A common example of a change of mind return would include garments that are not a perfect fit.

    What Can I Return as Change of Mind?
    We accept most items back if you change your mind, however this is limited exclusively to our standard range of manufactured parts. Any components that required manufacturing to specification, such individual components will not be accepted. Items included in this category are roller camshafts and pistons or any item that has undergone any form of individual modification and or fabrication.

    What Remedy Will Be Offered?
    At our desecration we may be able to offer a replacements or exchange, otherwise we will accept any eligible Change Of Mind returns for a refund for the price of the sales event item. If you had paid a delivery fee originally for the item, this will not be reimbursed. You will be required to pay for costs and expenses in returning the item to our facility. Items must arrive back to us in a condition that is unused and undamaged so please repack all items carefully. If any items are missing damaged or used then we can only offer a partial refund that recovers the cost of restoring the product back to new condition. We encourage you to use a tractable service as any lost returns cannot be reimbursed.

    We pride ourselves on having happy customers and always strive to be very fair and approachable. If you are unsure about your eligibility to return or have any questions about a product, our Member Relations Team can be contacted via the Contact Us section of the website and will be happy to assist.

    This policy was last updated: August 2018

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